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Refund Policy

Refunds Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We do not guarantee that we will receive your returned item.

All items must be returned within 30 days of delivery. If more than 30 days have passed then no refund is available. 


You should expect to receive your refund within 2 weeks of receiving your package. however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return, (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Shipping

 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Also, we can not guarantee the all items will be delivered within the suggested time frame, even though we strive to do so. So please note that a late delivery cannot be a reason to request a refund. 

 N.B: Shipping cost is not refundable

Policy for defective/broken products

If you believe you have a defective product, please contact us at support@toelabs.com

Defective products may only be exchanged within 30 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the product that may help us understand the potential defect.

In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If ToeLabs determines that repair or replacement of a defective product is not practical, we will provide a refund.

Depending on where you live, the time it may take for your repaired/replacement product to reach you may vary.

 

We do not accept returns for products which are not broken or delivered incorrectly

 

 

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