14-DAYS RETURN POLICY
Product returns are accepted within 14 days from your order delivery date.
To be eligible for a return, your item must be returned new and unused in its original packaging and condition that you received it.
Returns that are damaged, soiled, altered, or otherwise unacceptable as determined by Toelabs in its sole discretion, may not be accepted. Items returned with missing parts, inserts, or packaging will not be accepted under any circumstances.
ARRANGING A RETURN
To arrange a return please email firstname.lastname@example.org with your account information, order number, product information, the reason for the return, and whether you would prefer a refund or exchange. We will reply with return processing details so you can use it to ship your product back to our warehouse.
Return shipping costs are the responsibility of the customer. All returns must be pre-authorized by one of our agents prior to shipping. Contact us prior to returning the item. We will provide you with detailed instructions on our return process as contained within this policy. Items sent back to us without first requesting a return will not be accepted.
Upon submitting your order, you will receive an email or SMS confirmation containing your order number and items included. Please carefully double-check your shipping address and order information for accuracy in the order confirmation email or SMS. We dispatch the orders within 24 to 48 hours. Due to our quick shipment timelines, we can only accept cancellations and changes in your order prior to order shipment. Contact us as soon as you can if an order needs to be changed or canceled. We will process the charges/refunds and get back to you as soon as possible.
Once we receive your product in our returns processing warehouse, we will credit your original payment method within, 2 business weeks (not including holidays or weekends), provided the product is in new and unused condition. Toelabs is not responsible for returns until they reach our Return Processing Center, or records show delivered by your return tracking number. Please keep your proof of postage and ship your return along with a tracking number from your shipping carrier. We cannot provide a refund or return on a product that does not have proof of delivery.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, face masks, face shields). We also do not accept returns for dangerous materials, flammable liquids, or gases.
Please email us at email@example.com if you have questions or concerns about your specific item.
RESERVED RIGHTS REGARDING RETURNS
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history (including but limited to used, altered, laundered, damaged, or missing items)
- Potential fraudulent or criminal activity
Contact Support Prior to Sending Returns/Refunds: firstname.lastname@example.org