Shipping Costs: All Orders Ship FREE with FAST Shipping order over $49

Shipping Delivery Times: Within USA 4 to 15 business days

Processing Times: Once we receive your order, we start working on it right away! All orders are subject to verification and approval and may take up to 2 business days to process before shipping. Please note we do not ship on Saturdays, Sundays, or holidays. Orders placed on Friday after 3 pm PST, Saturday, or Sunday will be processed by our warehouse the following business day.

Tracking Number: After you place an order, you’ll receive an email confirmation with your order number. When your items are shipped out, you will receive an automatic notification from the system via email or SMS providing you with a tracking number via a separate email. Please allow at least 24 hours for the tracking information to update before reviewing your shipment status.

Lost Packages: For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company provided in your tracking information. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery. 

If you’re unable to resolve the issue with the shipping company, email support@toelabs.com and we’ll get to the bottom of it!

Unexpected Delays: In some (rare) instances the delivery may take longer than the standard shipping times stated above due to reasons beyond our control

Toelabs,655 Montgomery St San Francisco, California 94111 United States of America

Contact Us: 
support@toelabs.com